AIDA Platform Privacy Policy

Last updated: August 19, 2026.

1. Scope

This Privacy Policy explains how AIDA Platform, operated by Vibezz, processes information when authorized users access AIDA through its web surfaces, APIs, plugins, connectors, and integrations.

2. Information we process

Depending on how AIDA is used, we may process account and organization information such as name, email address, company, role, status, and permissions; authentication and authorization information supplied by the identity provider; request and usage metadata such as timestamps, request IDs, modules or tools used, response status, and duration; and the content of requests and analytical outputs when needed to provide the service, troubleshoot issues, or respond to support requests.

3. How we use information

We process information to provide and secure AIDA, authenticate and authorize users, enforce permissions and usage controls, fulfill analytical requests, maintain auditability and operational reliability, investigate errors or abuse, and provide customer support.

4. Service providers and organizational access

AIDA may rely on infrastructure, identity, hosting, monitoring, and integration providers that process information only as needed to operate the service. Authorized administrators of your organization may also have access to account, permission, and usage information relevant to administration and support.

5. Data retention

Information is retained for periods reasonably necessary for service delivery, security, auditing, support, contractual obligations, and applicable legal requirements. Retention periods may vary by information category and operational need.

6. Security

We use technical and organizational safeguards designed to protect information and restrict access according to authorization and operational need. No system can guarantee absolute security.

7. Your rights and requests

Where applicable, you may request access, correction, deletion, or other actions regarding personal information associated with your use of AIDA. Some information may need to be retained when required for security, contractual, audit, or legal purposes.

8. Third-party platforms

If you access AIDA through a third-party platform or integration, that platform may process information under its own privacy terms. This policy applies to processing performed by AIDA Platform and Vibezz.

9. Changes to this policy

We may update this policy as AIDA evolves. The current version will be published on this page with its latest update date.

10. Contact

For privacy questions or requests, contact contato@vibezz.com.